1. Satisfaction Guarantee

Journalism Academy offers a 100% satisfaction guarantee on all our products. If you're not completely satisfied with the quality, freshness, or condition of any item in your order, we will provide a refund or credit at our discretion.

This guarantee applies to both one-time purchases and subscription deliveries.

2. Eligibility for Refunds

You may be eligible for a refund in the following circumstances:

• Quality Issues: Products that are damaged, spoiled, or otherwise not up to our quality standards upon delivery
• Missing Items: Products that were charged but not included in your delivery
• Incorrect Items: Products that were delivered but different from what you ordered
• Late Delivery: Deliveries that arrive significantly outside the scheduled delivery window, resulting in product spoilage
• General Dissatisfaction: If you are unhappy with a product for any reason

3. Refund Request Timeframe

To be eligible for a refund, you must notify us of the issue within:

• 48 hours of delivery for quality issues, missing items, or incorrect items
• 24 hours of the scheduled delivery time for late deliveries

We strongly recommend that you inspect your order as soon as possible after delivery to ensure timely reporting of any issues.

4. How to Request a Refund

We do not typically require you to return perishable items. For non-perishable products, we may request that you return the item before processing a refund. If a return is required, we will provide instructions and may cover return shipping costs depending on the circumstances.

2. Refund Eligibility by Course Type

Our refund policies vary by course type and format:

2.1 In-Person Courses and Workshops

• Full refund: Available if cancellation is made at least 14 days before the course start date.
• Partial refund (70%): Available if cancellation is made 7-13 days before the course start date.
• Partial refund (50%): Available if cancellation is made 3-6 days before the course start date.
• No refund: For cancellations made less than 3 days before the course start date.

2.2 Online Self-Paced Courses

• Full refund: Available within 7 days of purchase if you have completed less than 25% of the course content.
• Partial refund (50%): Available within 7 days of purchase if you have completed between 25% and 50% of the course content.
• No refund: Once you have completed more than 50% of the course content or after 7 days from purchase, whichever comes first.

2.3 Live Online Courses

• Full refund: Available if cancellation is made at least 7 days before the course start date.
• Partial refund (70%): Available if cancellation is made 3-6 days before the course start date.
• No refund: For cancellations made less than 3 days before the course start date.

2.4 Long-Term Programs and Certificate Courses

• Full refund (minus $150 administrative fee): Available if cancellation is made at least 30 days before the program start date.
• Partial refund (70%): Available if cancellation is made 15-29 days before the program start date.
• Partial refund (50%): Available if cancellation is made 7-14 days before the program start date.
• No refund: For cancellations made less than 7 days before the program start date.

3. Special Circumstances for Refunds

3.1 Medical Emergencies

In case of a medical emergency that prevents you from attending or continuing a course, we may offer a full or partial refund with appropriate documentation from a healthcare provider, even outside the standard refund periods.

3.2 Course Cancellation by Journalism Academy

If we cancel a course due to insufficient enrollment, instructor unavailability, or any other reason, you will receive a full refund of your course fees. Alternatively, you may transfer your enrollment to another available course of equal value.

3.3 Significant Course Changes

If we make significant changes to a course's structure, content, or schedule after your enrollment, and these changes substantially impact your ability to participate, you may be eligible for a full refund regardless of the standard refund periods.

4. Non-Refundable Items

The following items are non-refundable under any circumstances:

• Application fees
• Digital materials that have been downloaded
• Course materials shipped to you (unless defective)
• Third-party services or materials purchased through Journalism Academy

5. Refund Alternatives

In certain situations, we may offer alternatives to monetary refunds:

5.1 Course Credits

Instead of a refund, you may choose to receive a credit for the full amount of your purchase, which can be applied to any future course within 12 months. Course credits are not subject to the refund period restrictions.

5.2 Course Transfers

You may transfer your enrollment to another scheduled session of the same course or to a different course of equal or lesser value. If transferring to a higher-priced course, you will need to pay the difference.

• For in-person and live online courses: Transfer requests must be made at least 3 days before the original course start date.
• For self-paced online courses: Transfer requests must be made within 14 days of purchase.

6. Payment Plan Considerations

If you enrolled in a course using a payment plan:

• Refunds will be calculated based on the total course price, not just the amount paid to date.
• If the refund amount is less than what you have already paid, you will receive the difference.
• If the refund amount is less than what you owe, you will remain responsible for the remaining balance.
• Cancellation of a payment plan does not automatically cancel your obligation to pay for the course if you have already started the course.

7. How to Request a Refund

To request a refund, please follow these steps:

1. Log in to your Journalism Academy account.
2. Go to "My Courses" and select the course for which you wish to request a refund.
3. Click on the "Request Refund" button and complete the refund request form.
4. Alternatively, contact our Customer Support team at refunds@journalismacademy.com with your request.

All refund requests must include:

• Your full name and email address used for registration
• Course name and start date
• Reason for requesting a refund
• Supporting documentation (if applicable for medical or special circumstances)

8. Refund Processing

Once a refund is approved:

• Refunds will be processed using the original payment method whenever possible.
• Credit card refunds typically take 5-10 business days to appear on your statement.
• Bank transfers may take 7-14 business days to process.
• For payments made via third-party payment processors, refund timelines will depend on their policies.

9. Changes to This Policy

Journalism Academy reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued enrollment in our courses after any changes to the Refund Policy constitutes your acceptance of the revised policy.

10. Contact Information

If you have any questions about our Refund Policy, please contact us at: